Policies
Shipping & Returns
When orders ship, whether a return meets our requirements, and how Route shipping-protection claims work.
Last updated: January 21, 2026
Shipping
Choose the right delivery path.
Same-day shipping applies to weekday orders placed before the 12:00 PM EST cutoff. Orders ship Monday through Friday.
FedEx 2-Day
Free on orders over $150. Transit time is counted in business days.
PO Box
PO Box orders ship via USPS, because FedEx does not deliver to PO Boxes.
Friday Overnight
Overnight orders placed on Friday are not delivered on weekends.
Processing
Orders after 12 PM EST ship the next business day; during high volume allow 1–3 business days.
Returns
What happens after a qualifying request?
A return qualifies when it is requested within 14 days of the listed delivery date and the product is unopened, unused and in its original condition.
Store credit
Refunds are issued as store credit, minus a 15% restocking fee.
Return shipping
Return shipping is paid by the customer. Please use a trackable method.
Start a return
Email Help@GoAlphaLabs.com within 14 days of the listed delivery date.
Route shipping protection
Route claim path
Route is an optional shipping-protection add-on at checkout. Claims are filed directly with Route — AlphaLabs cannot file a claim on your behalf, but we can point you to the right place.
- Find the Route confirmation email you received after checkout.
- Click “File a Claim” in that email, or go to claims.route.com.
What Route covers
- Packages marked delivered but not received (potential theft)
- Packages delayed or lost in transit
- Packages that arrive damaged
If Route was not purchased at checkout, claim guidance does not apply — contact support instead.
Full policy
Shipping & Returns Policy
Shipping & Delivery
We offer shipping options across the USA.
- FedEx 2-Day is free on orders over $150.
- PO Box orders ship via USPS (FedEx does not deliver to PO Boxes).
- FedEx transit is counted in business days; orders ship Monday–Friday.
- Friday overnight orders are not delivered on weekends.
Orders paid before 12:00 PM EST on weekdays ship the same day; orders received after 12:00 PM EST ship the next business day. During high volume, shipping may take 1 to 3 business days. We are not responsible for delays caused by weather, carriers or other outside factors. Orders returned to sender due to customer error (for example an incorrect address) incur a $5 reshipment fee.
Refunds & Exchanges
Returns and exchanges are accepted within 14 days of receipt. Products must be unopened, unused and in their original condition; opened products are not eligible. Return shipping is paid by the customer (a trackable method is recommended). Refunds are issued as store credit less a 15% restocking fee and may take a few business days to appear.
Route Shipping Protection
Route is an optional add-on covering loss, theft or damage in transit. You receive a Route confirmation email after checkout; file a claim via the “File a Claim” button in that email or at claims.route.com.
What Route Covers
- Delivered-but-not-received packages (theft)
- Packages delayed or lost in transit
- Packages damaged on arrival
How to File a Claim
Claims go through Route’s portal and are handled directly by Route without AlphaLabs support.
Important Notes
- Route is optional and added at checkout.
- Claims must go through Route’s portal only.
- AlphaLabs cannot file claims on a customer’s behalf but can direct you to the right place.
Customers with return questions should contact Help@GoAlphaLabs.com within 14 days of the listed delivery date.
Support
Still need help with your order?
Shipping and return questions go to AlphaLabs support. Route claims go to Route’s portal.
